Email Updates
If you are experiencing email issues (the username and password box is popping up) please follow the below steps to rectify the problem:
Access your account properties in your mail client and change the incoming server address to pop3.hosts.co.uk, and in the advanced section, change the authentication method to Password.
If your account is using an IMAP server, please change the incoming server address to imap.namesco.net, and in the advanced section, please change the authentication method to Password.
For instruction to access your account settings in different mail clients, please follow the relevant link for help and userguides:
For iPhone users please follow the steps below:
From your home screen, select Settings
Now select Mail, Contacts, Calendars
Next, click on the mail account you need to change
You should now see Incoming Mail Server just underneath this, ensure the Host Name is set to pop3.hosts.co.uk
Once the incoming mail server is set, scroll down and click on Advanced
Towards the bottom of your screen you should see Incoming Settings
Ensure the Authentication option is set to Password
If Use SSL is On - then Server Port should be set to 995
If Use SSL is Off - then Server Port should be set to 110
If your iPhone is configured to use the above configuration, but still won't work, change the Authentication method, from Password to MD5 Challenge Response. If this is successful then revert back to Password.
If you are still experiencing issues after attempting these steps, please call us on 0845 073 3331 and speak to a member of our support team.
We thank customers for their co-operation and patience during this time
